Updated: November 2023. . KronoDesk vs TeamSupport. Click on ' Auto Triage' on the top-left side of the screen. Freshdesk is ranked 6th in Help Desk Software with 16 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 45 reviews. Please check the following in the Slack app: 1. Creating and managing tickets is a seamless process, and the automation features have significantly reduced our workload. Here is the KronoDesk cost information: KronoDesk offers 8 pricing plans, details are described below. Score 10 out of 10. There is a clear winner in this case and it is Freshdesk! Executive Summary. KronoDesk offers users more features (7) than Expand ERP (0). Log on to the Duo Admin Panel and navigate to Applications. DOWNLOAD NOW. Freshdesk is rated 8. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". TalentLMS; Phone System: Nextiva vs. Users can. Login to your Freshdesk account as an Agent. Connect almost any app to Freshdesk with webhooks. If you can’t see those buttons, it means you don’t have the necessary privileges to modify their profile (the agent could be an Account Administrator and you might only have Administrator privileges). The solution also al. If the issue persists, we will need the HAR file to troubleshoot effectively. KronoDesk offers users more features (7) than Eploy (0). KronoDesk offers users more features (7) than Universal Knowledge (5). Starting from $19. Please enter your Freshdesk domain name and we'll help you out! Helpdesk name. Freshdesk; HR: BambooHR vs. 0, while IBM SmartCloud Control Desk is rated 7. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. With the help of Capterra, learn about Freshdesk - features, pricing plans, popular comparisons to other Help Desk. Set up Conditions which act as a trigger for this particular rule. Start your 14-day free trial. ai Software is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Agent. While the default point scale is 3, you could also. i. Spiceworks is rated 6. ServiceNow is rated 8. Drag the fields up or down, to rearrange the fields or order them. There is a clear winner in this case and it is KronoDesk!Jitbit Helpdesk offers users more features (8) than KronoDesk (7). Connect Freshdesk to spreadsheet or database apps. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and Front. KronoDesk offers users more features (7) than HR Hiring Portal (0). Jive;. There is a clear winner in this case and it is Freshdesk!Executive Summary. There is a. For example:SysAid offers users more features (9) than KronoDesk (7). try freshdesk for free. Start your free 30-day trial today! There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Embrace automation features. There is a clear winner in this case and it is. However, integrations with MOBtexting and Teckst will help you achieve this. Zoho People; Inventory: Epicor WMS vs. Click on New Agent Status. KronoDesk offers users more features (7) than AnswerHub (0). In the Freshdesk Marketplace, on the left side, click on the "Install" button. The web-based interface of KronoDesk® is ideal for managing your company's support desk. DOWNLOAD NOW. Generate customizable reports on the performance of your Facebook help desk by creating dashboards with the ticket properties and metrics that matter to your business. The KronoDesk SaaS edition is priced by number of support agent users, starting at $19. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Bottom Line: Which is Better - SAP Digital CRM or KronoDesk? KronoDesk is more expensive to implement (TCO) than SAP Digital CRM, and KronoDesk is rated higher (83/100) than SAP Digital CRM (82/100). Note: On Freshdesk accounts created before February 2023, Threads will be enabled by the end of March 2023. To install this app in your helpdesk, you must have Admin access. Click Protect an Application and locate the entry for Freshdesk with a protection type of "2FA with SSO hosted by Duo (Single Sign-On)" in the applications list. Go Flows > Configure > API library and click new API. Place a request to link your WhatsApp business account with Freshdesk through this Early Access Onboarding form. HubSpot Service Hub – aligning customer service with marketing. KronoDesk offers users more features (7) than Agent. Note: You can switch back to the Agent portal after reviewing the changes you have made by clicking on this link in. Click on 'Enable' to enable. KronoDesk offers users more features (7) than FoxPro (3). Clarity SM vs Freshdesk: which is better? Base your decision on 20 verified in-depth peer reviews and ratings, pros & cons, pricing, support and more. Create simple workflows to automate the creation, prioritization, and routing of support tickets. KronoDesk offers users more features (7) than Google Apps Backup (0). To do that, go to 'System Settings > Remove Sample Data'. KronoDesk offers users more features (7) than SAP Digital CRM (0). Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Freshdesk, a. Navigate to Admin > Workflows > Automations > Ticket updates tab and open the rule: 'Automatically reopen tickets when the customer responds'. Pricing starts with the freemium Sprout plan which. Looking for the right Help Desk solution for your business?Bottom Line: Which is Better - Aegis Help Desk or KronoDesk? Aegis Help Desk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Aegis Help Desk (50/100). 5, respectively) or their user satisfaction rating (96% vs. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost. Alternatively, you can click on the Marketplace Apps option and directly go to the Apps section to search for the app. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Information Technology and Services, 1-10 employees. KronoDesk offers users more features (7) than PHC Service FX (0). This post is written by Shashi Shankar, Application Architect, Shared Delivery Teams Freshdesk is an omnichannel customer service platform by Freshworks. Reporting and analytics. To learn more, read our detailed Help Desk Software Report (Updated: October 2023). When importing, the migration tool will ensure that the fields you use on Zendesk will be imported into a brand new Freshdesk account (i. You can also evaluate agent and team performance by filtering by agents or groups, and even keep an eye on SLA management within your help desk. As noted by many user reviews, this focus is reflected in the systems. There is. There is a clear winner in this case and it is KronoDesk!KronoDesk offers users more features (7) than IT Asset (3). Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. KronoDesk offers users more features (7) than Web Tracks (5). There is a clear winner in this case and it is KronoDesk! Looking for the right Construction solution for your business?OptiView offers users more features (13) than KronoDesk (7). Both tools offer the same amount of features. Other great sites and apps similar to KronoDesk are Zendesk, Freshdesk, ProProfs Help Desk and InvGate Service Desk. There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Freshdesk is a popular customer service management tool for a reason: it simplifies. To successfully find the most helpful and productive Help Desk Software for your company, you should compare products available on the market. For example, an API call to retrieve a ticket with an invalid ID will return a HTTP 404 status code to let you know that no such ticket exists. Freshdesk is ranked 5th in Help Desk Software with 16 reviews while ManageEngine ServiceDesk Plus is ranked 3rd in Help Desk Software with 24 reviews. For example, you could use a single-line text field to collect one-line details and you could add drop-down fields to give your customers a list of options to choose from. 741,208 professionals have used our research since 2012. Fuss-free, user-friendly, and easily configurable; this web-based. Foresight Intelligence Center is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Foresight Intelligence Center (81/100). To set up forwarding on your Office 365, 1. Choose the groups for which the tickets should have the. The 11 best Freshdesk alternatives. There is a clear winner in this case and it is KronoDesk! Looking for the right Construction. There is a clear winner in this case and it is KronoDesk! Tele-Support HelpDesk is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as Tele-Support HelpDesk (83/100). Voila!Bottom Line: Which is Better - Amdocs Customer or KronoDesk? Amdocs Customer is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Amdocs Customer (80/100). If everything is excellent, proceed the Full migration. There is a clear winner in this case and it is KronoDesk! Looking for the right Help. By Nicole Replogle · October 10, 2022. Freshdesk is rated 8. KronoDesk offers users more features (7) than Healthcare Data Management System (0). DOWNLOAD NOW. DOWNLOAD NOW. Freshdesk comes with a 21-day free trial that lets you explore the tool’s interface, features and see if it matches your needs or not. It has an easy to use webPraxedo is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Praxedo (82/100). Freshdesk is rated 8. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". There is a clear winner in this case and it is KronoDesk!Help Desk: Zendesk vs. Healthcare Data Management System is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Healthcare Data Management System (62/100). Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. KronoDesk offers more features (7) to their users than TeamQuest (3). The top reviewer of BMC FootPrints Service Core writes "A flexible. 5. MATRIX CTMS is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than MATRIX CTMS (51/100). This 30-day, 3-agent trial version lets you feel and experience the benefits of KronoDesk. KronoDesk offers users more features (7) than OptKit CRP (0). The top reviewer of LiveAgent writes "Prioritizes tasks and. Take a look at categories where. From the menu on the left, click Mail Flow . For example, here it is possible to match LiveHelpNow’s overall score of 7. Freshchat AI-powered bots and live chat across every messaging. You can now start using the Freshdesk app inside Microsoft Teams to manage tickets. Start your free 30-day trial today!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. KronoDesk vs Freshdesk. KronoDesk offers users more features (7) than Double-Take Share (3). Freshdesk; HR: BambooHR vs. The best alternative is LiveAgent. This integration enables. The best alternative is osTicket, which is both free and Open Source. Both tools offer the same amount of features. If not, then you can use this connection on your Power Automate, knowing that the connection is correct. The Starter plan is $19 per agent per month billed annually and $29 billed monthly. . com Learn about the best KronoDesk alternatives for your Help Desk software needs. 5. (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Spoke (81/100). Updated: September 2023. You can also review their general user satisfaction: LiveHelpNow (N/A%) vs. Freshdesk offers objects that are native to a helpdesk system, like tickets, contacts, and companies. There is a. There is. KronoDesk | Learn how to utilize help desk software and other ticketing tools to ensure the best customer experience with your brand. It is used as a general communication and issue tracking tool, so. To learn more, read our detailed Help Desk Software Report (Updated:. Step #1: Drag and drop the basic entities of your report. TalentLMS; Phone System: Nextiva vs. KronoDesk offers users more features (7) than Maintenance Partner (0). BMC FootPrints Service Core is rated 8. 4. KronoDesk offers users more features (7) than HP Service (0). Freshdesk is designed for companies of all sizes, allowing them to maintain a viable customer support system as their business grows. Bottom Line: Which is Better - Joist or KronoDesk? Joist is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Joist (81/100). Comparing the top-of-the-line plans with similar features, Freshdesk is slightly cheaper: It costs $109/agent/month vs. Make sure that the correct Slash command token (obtainable when you. (TCO) than KronoDesk, and KronoDesk is rated with the same score (83/100) as WalkMe (83/100). KronoDesk offers users more features (7) than Vivantio Pro (0). Easy! Hubstaff pricing. Freshdesk; HR: BambooHR vs. KronoDesk has an extensive administration capability that can be accessed using just a web-browser. Jive;. KronoDesk offers users more features (7) than Ivanti (0). Jive;. 2. AJ Help Desk offers users more features (16) than KronoDesk (7). Bottom Line: Which is Better - Double-Take Share or KronoDesk? Double-Take Share is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Double-Take Share (55/100). 6. Help Desk: Zendesk vs. KronoDesk offers users more features (7) than Spoke (4). Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. DOWNLOAD NOW. The best alternative is osTicket, which is both free and Open Source. ai Software (25/100). Use Cases and Deployment Scope. Help Desk: Zendesk vs. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. As an example, here you can examine Jira Service Desk and KronoDesk for their overall score (9. Below, we look at the 11 best Freshdesk alternatives, list the key features of each, and offer some insight into what types of teams each alternative works best for: Help Scout. KronoDesk offers users more features (7) than SentryFile (0). If there's an issue with the link, you'll know right away. Starting from $19. Go to Admin > Team > Roles > New Role, and enter a name and description for this role. Help Desk: Zendesk vs. It provides automation services to help speed up customer support processes. Winner: Freshdesk. Setting up and configuring your Customer Portal 4. Go to Admin > Workflows > Ticket Fields under General Settings. Freshdesk is rated 8. There is a clear winner in this case and it is KronoDesk!Information about KronoDesk including independent reviews; ratings. DocLanding is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than DocLanding (50/100). Read more. Freshdesk is an award-winning help desk platform built to cater to the customer support needs of small to large businesses. You will have a new section of fields called “ Service Tasks ” Under All Fields → Type. freshdesk. Step 4. 4. There is a clear winner in this case and it is KronoDesk!There are more than 100 alternatives to KronoDesk, not only websites but also apps for a variety of platforms, including SaaS, iPhone, Android and iPad. Updated: September 2023. Click on New Rule from the Ticket Creation tab. Check Capterra to compare Freshservice and KronoDesk based on pricing, features, product details, and verified reviews. KronoDesk offers users more features (7) than Vivantio Pro (0). Freshdesk features include: Support ticket system integrated. Login to your Freshdesk account as an Admin. Updated: September 2023. You'll be up and running in moments, have a customized look and feel in minutes, then get back to keeping your customers happy. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Freshsales Boost sales and productivity with a unified CRM. KronoDesk offers users more features (7) than Mi4biz (0). 4, while SysAid is. For all these configurations, please navigate to Admin -> Channels -> Portals -> click on the Settings tab to see all the user permissions for tickets, solutions, and forums. Manual ticket sharing. Spiceworks is ranked 24th in Help Desk Software with 3 reviews while Zoho Desk is ranked 7th in Help Desk Software with 13 reviews. Click Save once you're done. PHPKB Knowledge Base offers users more features (9) than KronoDesk (7). , use Freshdesk to manage their customer service. The integration with Spira-tools is a welcome and practical to. Comparisons; alternatives to KronoDesk from other Help DeskTo create a new widget from scratch, select between multiple widget types: Charts, Text, Image, or Interactive Filter. Infor Service offers users more features (15) than KronoDesk (7). The “Clear” option on the top right clears the whiteboard so you can obtain a new signature if. Check the box next to Default from Address and select the “from” email address. There is a clear winner in this case and it is KronoDesk! Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). You can find the Atlassian Jira Plus app under Popular Apps. Zoho Desk has many features, such as phone integration, chat, and shared inboxes. KronoDesk offers users more features (7) than Service Desk+ (0). Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. 2. There is a clear winner in this case and it is KronoDesk!LANDesk Service Desk offers users more features (8) than KronoDesk (7). Activate is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Activate (62/100). Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Freshworks . There is a clear winner in this case and it is KronoDesk! Freshdesk is ranked 5th in Help Desk Software with 16 reviews while LiveChat is ranked 34th in Help Desk Software. Click Edit or press the trash button to delete their profile. BMC FootPrints Service Core is ranked 25th in Help Desk Software with 1 review while Freshdesk is ranked 5th in Help Desk Software with 16 reviews. 0. Freshservice vs Freshdesk Pricing. If you are using Freshdesk on Mint, the ' Add tag ' option will be available above the main message/description of the ticket, in the. Everest Advanced offers users more features (9) than KronoDesk (7). Give a name (e. As one of the market leaders, Freshdesk stands out for its scalability , intuitive. Add new tickets to your project management tool. 0, while IBM SmartCloud Control Desk is rated 7. Start Free Trial. 741,700 professionals have used our research since 2012. Freshdesk’s Basic Plans Lack Important Help Desk Features; Although Freshdesk offers a free plan and a basic plan that starts at $15/agent/month, you need to opt for their higher-end or premium plans (Available at $79/agent/month) to enjoy maximum benefits. KronoDesk offers more features (7) to their users than Oasis LMS (6). The best alternative is osTicket, which is both free and Open Source. Click 'Connect Account,' and you're done. KronoDesk price starts at $24 per user/month , On a scale between 1 to 10 KronoDesk is rated 2, which is much lower than the average cost of Help Desk software. Get better visibility: Share every step of a ticket lifecycle. DOWNLOAD NOW. Help Desk: Zendesk vs. Fishbowl; LMS: Cornerstone vs. Facebook Business Manager ID. Frequently asked questions related to Freshdesk. For example, here it is possible to match VCC Live’s overall score of 8. Discover #1 Help Desk software!. There is a clear winner in this case and it is KronoDesk!Bottom Line: Which is Better - Ivanti or KronoDesk? Ivanti is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Ivanti (77/100). Fishbowl; LMS: Cornerstone vs. The best alternative is osTicket, which is both free and Open Source. You can let your agents pick which tickets need to be shared with another Freshdesk account by creating a custom checkbox field. Help Desk Simplified Customer Support & Help Desk Free Trial Please! You'll Love Using Kronodesk Focus on helping customers, not the tools you need to support them. This status code is returned when the request contains invalid ID/Freshdesk domain in the URL or an invalid URL itself. You can either manually type out and create new tags or add existing ones to tickets. KronoDesk offers users more features (7) than Easy835 (0). For new customers who signed up for Freshdesk or Omnichannel after March 30, 2022: A quick guide to customize the look and feel of your support portal: You can customize your portal to reflect your theme and give your users a memorable customer experience with Freshdesk. DOWNLOAD NOW. Start your free 30-day trial today!. Bottom Line: Which is Better - Records Management or KronoDesk? Records Management is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Records Management (52/100). , yourcompany. DOWNLOAD NOW. 743,713 professionals have used our research since 2012. Fishbowl; LMS: Cornerstone vs. Go to Admin > Team > Groups. For assigning all the tickets to one particular agent, you can set the condition to check if 'Priority' is 'Low', 'Medium', 'High', and 'Urgent' (include all 4 priorities), so that the automation runs on all incoming tickets. Please navigate to Admin -> Support Operations -> Apps -> click on slash integration to see the settings (gear icon) where you could see this configuration. Vivantio Pro is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Vivantio Pro (75/100). Compare Freshdesk vs KronoDesk. Login to Freshdesk as an Admin. At Freshworks, we’re 100% focused on delivering cutting-edge technology—from. Freshdesk is rated 8. Your Customers Will Love You. Under the Quick views, click on Article templates to open the Article template list view. KronoDesk offers users more features (7) than Joist (0). The top reviewer of ManageEngine ServiceDesk Plus. Freshdesk also gives you the nifty option to automatically send a customized thank you message after the customer responds to the survey. With ticket filters, you can:Modified on: Wed, 25 Nov, 2020 at 6:56 PM. 4. Help Desk: Zendesk vs. BT Documents is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than BT Documents (62/100). KronoDesk offers users more features (7) than Universal Knowledge (5). g. Freshdesk; HR: BambooHR vs. KronoDesk offers users more features (7) than Compass Regional Pro (0). 5. Click on Install. Freshworks Neo Admin Center is a centralized console that provides Organization Admins with customizable controls to securely manage product accounts and user profiles from a single location for all your organization’s Freshworks products. Give your survey a name and enter your primary question (the question that customers will see in the email, below the agent signature). 6, while SysAid is rated 9. Here are four easy steps to build your help desk report on Freshdesk. Freshdesk is ranked 6th in Help Desk Software with 14 reviews while TOPdesk is ranked 20th in Help Desk Software with 4 reviews. Instant support article creation and publishing. Enter your Freshdesk URL and your API key. 6. Freshdesk provides an unrivalled ability to stay on top of client support and issue management. To add a Folder, click the desired category on the Solutions page. HP Service is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than HP Service (76/100). Score 10 out of 10. 5. Both tools offer the same amount of features. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer. IFS assyst using this comparison chart. Executive Summary. Freshdesk; HR: BambooHR vs. No credit card required. Click on ' Freddy Reports' in the left navigation bar in your Freshdesk account. Ticket Dispatch. Jive;. Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Bottom Line: Which is Better - Freshdesk or KronoDesk? KronoDesk is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than. Looking for the right Business Process Management (BPM) solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. Drag and drop the new fields you want into the. 3 against KronoDesk’s score of 6. Enterprise: $79/user/month. 3 against KronoDesk’s score of 6. From FreshDesk and Sharepoint to HelpScout and Happy Fox, here is our list of the best Zendesk alternatives. ai Software or KronoDesk? Agent. When a Freshdesk page takes time to load, or you experience a timeout before performing certain tasks, try logging in to the account via an Incognito Window. The top reviewer of Freshdesk writes "Phenomenal knowledge base. Use our library of 25 email templates to help you nail your next customer interaction, improve your customer service and leave a long-lasting impression. 743,713 professionals have used our research since 2012. 1. Bottom Line: Which is Better - Universal Knowledge or KronoDesk? Universal Knowledge is more expensive to implement (TCO) than KronoDesk, and KronoDesk is rated higher (83/100) than Universal Knowledge (76/100). ProProfs. To successfully find the most efficient and productive Help Desk Software for your enterprise, you need to compare products available on the market. You can also set up assignment rules based on the expertise of agents so queries get resolved easily. g. Once your event has been added, click "Manage" and you can then manage all the different areas of your event. KronoDesk offers users more features (7) than FAMS (0). To access it, click on the Profile picture in the upper-right corner after logging into the helpdesk as an agent, and then click Go to Customer portal. Freshdesk; HR: BambooHR vs. To learn more, read our detailed Help Desk Software Report (Updated: October 2023). View all. PHPKB Knowledge Base offers users more features (9) than KronoDesk (7). HappyFox vs. The ' Tag ' field will be available under the ' Ticket Properties ' panel on the right hand side of the ticket details page. On Microsoft Team, go to apps and find the Freshdesk app. Other great sites and apps similar to KronoDesk are Freshdesk, Zendesk, ProProfs Help Desk and InvGate Service Desk. Try KronoDesk free for 30 days, no credit cards, no contracts.